Terms & conditions
The facilitators will do there best to provide a level of practise that suites everybody
that likes to get in touch with there true nature. The practice is designed on basic level , with profound depth for all levels. The participants are responsible for there own boundaries , limits and intensity, if something is hard or difficult for you please communicate for an easier option. Take full responsibility to take care of yourself by not forcing yourself past your boundaries, then injuries can be prevented.
A telephone number, credit card or gift voucher reference are required to secure your booking. We will also ask for a 50% deposit. This payment is an acknowledgement of the following terms:
All phone calls must be received during office work hours 9.30 am - 11.30 am.
If you cancel without providing at least 14 days notice, our Cancellation Policy applies.
If you arrive late for your appointment, full payment for treatment applies even if you are unable to complete your full program. This ensures that the spa is ready for the next guest as per our exclusive booking system.
Arriving on Time
We recommend that you arrive at least 20 minutes before your appointed time to unwind, prepare for your retreat experience. Have a cup of tea & snack at our pick up point, be ready at 1.30 pm to step into the shuttle that drops you in the retreat centre.
Late arrivals may shorten your time with us, and have to take the taxi to Ananda retreat centre from pick up point.
Understanding your Needs
Before you begin, we will have a brief consultation with you to ensure you are eligible for each desired therapies. This way, should you have any contra-indications, we can tailor a session to your individual needs. Please inform us of any medical conditions you may have. Things we need to be aware of include (but are not limited to): heart conditions, injuries, high blood pressure, allergies, menstruation and pregnancy.
What to Bring
-Waterproof tent or hamok
- (air ) Mattress
- Sleeping bag / Blankets
- Yoga mat ( retreat space also provides )
- Water bottle
- Towels ( 2 )
- Flashlight / pocket light
- Note book & pen
- Sport clothes ( 3 sets )
- Yoga clothes
- Sleeping clothes
- Comfortable clothes
- Swimming clothes
- Sport shoes
What to NOT bring ;
- Junk food/ processed food
- Meat or fish products
- Alcohol or cigarettes
- Plastic or any other garbidge
Healthy and Safe Living
Please note that we are a dedicated health & wellbeing organisation and it is our goal to promote your health in every way possible. We advise not consuming alcohol or heavy meal s both before and after your retreat.
In keeping with our philosophy, smoking and alcohol are prohibited within the retreat area and surrounding grounds. A stray cigarette could easily start a fire in our beautiful rainforest.
Please note that Ananda is also a strictly vegetarian zone. Please respect our ethos by not bringing any fish and/or meat products with you.
Late cancellations and failures to attend impact on us significantly. Please remember we only cater for one guest or a pair of guests at a time, so the time for your booking is reserved especially for you.
To confirm you're booking, we require your credit card details for a 100% payment OR a payment plan.
We understand that sometimes your circumstances change and you cannot attend your booking. In that instance, the following conditions apply:
Cancellations with less than 2 weeks notice: Your booking will be rescheduled or a credit note will be issued.
Cancelations more than 2 weeks notice there will be a rescheduling for you to participate in the next retreat, or a refund option with booking fee.
Cancellations with less then 48 hours notice: A 50% cancellation fee of your booking rate applies.
No notice of cancellation: Full payment of the retreat applies.
In term of covid 19 restrictions there will be a replacement of location or rescheduling.
We like to know about any special needs :
You are taking certain medications
You have a mental disorder
You are pregnant or menstruating
You are a child or an elderly individual
You have cardiovascular problems
You have recently consumed alcohol
You have a condition associated with an inability to perspire
You have a fever, cold or flu
You have a sensitivities
You have a injuries
You have allergies
You wear a pacemaker or defibrillator
If any of the above items apply to you, please inform our friendly staff at the time of booking. We would be happy to tailor a special package to your needs.
Your wellbeing is our aim, and so we do as much as possible to make your stay a safe and secure one. However, as there are so many factors out of our control, we cannot be liable for any personal belongings that go missing. All guests must accept responsibility for securing their own items (this includes your vehicle and all its contents).